JODIE HAYWARDHow personal data is collected, used and protected on this site and the members' platform: your rights, the tools in use, and how cookies and advertising consent work here. Last updated 23 July 2026.
Jodie Hayward Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.jodiehayward.com, and our members' platform at learn.jodiehayward.com (together, "Our Site") and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy & Cookie Policy carefully and ensure that you understand it.
In this Policy the following terms shall have the following meanings:
| Term | Meaning |
|---|---|
| "Cookie" | means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; |
| "Cookie Law" | means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended, and any legislation which succeeds them; |
| "Data Protection Legislation" | means the UK GDPR (Regulation (EU) 2016/679 as it forms part of the law of the United Kingdom by virtue of the European Union (Withdrawal) Act 2018), the Data Protection Act 2018, and all other applicable legislation relating to data protection and privacy in the UK, in each case as amended from time to time, together with any legislation which succeeds them; |
Our Site — www.jodiehayward.com and the members' platform at learn.jodiehayward.com — is owned and operated by Jodie Hayward Ltd, a company registered in England and Wales with company number 13644297, whose registered office is at Arnant, Pontsian, Llandysul, Ceredigion, SA44 4UD. Jodie Hayward Ltd, referred to as "we" or "us" in this Privacy & Cookie Policy, is the controller and responsible for your personal data.
Our Data Protection Officer is Jodie Hayward. Jodie is responsible for overseeing any requests relating to this Privacy & Cookie Policy, and for dealing with any requests relating to your data protection rights. Jodie can be contacted by email at jodie@jodiehayward.com.
This Privacy & Cookie Policy will inform you how we collect and process your personal data when you visit Our Site, and applies only to your use of Our Site.
There are additional Data Protection provisions contained in our Client Agreement, which apply once you have formally engaged our services. If you are an existing client and would like to know more about how we handle your data, please see the Client Agreement which you entered into with us. This Privacy & Cookie Policy supplements the Data Protection provisions in our Client Agreement and is not intended to override them.
Our Site may contain links to other websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Personal data is defined by the Data Protection Legislation as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. It does not include data where the identity has been removed (anonymous data).
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed.
If you have any cause for complaint about our use of your personal data, we would welcome an opportunity to resolve this with you: please contact us using the details in Part 15. If you are not happy with how we have attempted to resolve your complaint, you may contact the Information Commissioner's Office, the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.
Depending upon your use of Our Site, we may collect and hold some or all of the personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about our use of Cookies and similar technologies.
| Data Collected | How We Collect the Data |
|---|---|
| Identity Information including name, username or similar identifier, age, date of birth, gender, nationality and title. | Our contact form, any initial strategy call between you and us and any further communications you may have with us including electronic communications. |
| Contact information including address, email address, telephone number. | Our contact form, any initial strategy call between you and us and any further communications you may have with us including electronic communications. |
| Newsletter and free-resource sign-up information, including your name and email address. | Our sign-up forms (provided by ActiveCampaign) when you subscribe to our newsletter or request a free resource. You can unsubscribe at any time using the link included in every email. |
| Questions submitted through our on-site ask box. | The ask box sends your question and a timestamp directly to our email inbox. The question is not stored on our website hosting. |
| Member account information, including your name, email address and sign-in records, if you have been given access to our members' platform. | Our members' platform at learn.jodiehayward.com, through Clerk, our authentication provider. |
| Member content and usage, including materials you submit to the members' platform and your progress through its content. | Your use of the members' platform, which is hosted for us by Railway. |
| Business information, including your business and job title; information relating to your business's systems and processes. | Our contact form, any initial strategy call between you and us and any further communications you may have with us including electronic communications. |
| Payment and transaction information including your history of purchasing services from us. | Our payment process. |
| User profile information including your interests and your marketing and communications preferences. | Our contact form, any initial strategy call between you and us and any further communications you may have with us including electronic communications. |
| Technical information including your IP address, details about your browser, operating system, length of visit to pages on Our Site, page views and navigation paths, the number of times you use Our Site, time zones and other technology on the devices you use to access Our Site. | Analytics and tracking systems provided by Google, Meta (Facebook), ActiveCampaign or similar services, our security software and any communications you may have with us including electronic communications. |
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy & Cookie Policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
As you interact with Our Site, we will automatically collect technical data about your equipment, browsing patterns and actions. We may collect this data by using cookies and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies.
We will receive personal data about you from various third parties. This will include technical data from third party analytics providers including Google and Meta, and third party marketing services providers including ActiveCampaign (all of which are based outside the UK).
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. Most commonly, we will use your personal data in the following circumstances:
The following table describes how we may use your personal data, and our lawful bases for doing so:
| What We Do | What Data We Use (as set out above) | Our Lawful Basis |
|---|---|---|
| Processing communication data | Identity and contact information supplied by you | Our legitimate interest in communicating with you, keeping records and pursuing or defending legal claims. |
| Providing and managing your access to Our Site. | Identity and contact information supplied by you, your user profile and technical information. | Our legitimate interests in properly administering Our Site and our business, ensuring relevant content is provided to you, and ensuring the security of Our Site. |
| Administering Our Site and our business. | Identity and contact information supplied by you, your payment information, your user profile and technical information. | Our legitimate interest in properly administering Our Site and our business; to ensure relevant content is provided to you, to ensure the security of Our Site, to maintain back-ups of Our Site and/or databases and to enable publication and administration of Our Site. |
| Supplying our services to you. | Identity and contact information, your business information, information regarding your preferences, information regarding billing and payment, user preferences. | Our legitimate interest in entering into and performing our contract to provide you with services; including processing the data to enter into the contract and supply the services you have purchased under that contract, and keeping records of those transactions. |
| Managing payments for our services. | Identity, contact and payment information | Our legitimate interests in collecting payment for the services we supply and thereby protecting and growing our business. |
| Sending you our newsletter and free resources you have requested. | Identity and contact information supplied by you through our sign-up forms. | Your consent, given when you sign up. You may withdraw it at any time using the unsubscribe link in every email. |
| Providing and managing your access to our members' platform. | Member account information, member content and usage. | Our legitimate interest in delivering the programmes and services you or your business have engaged us for, and performance of the relevant contract. |
| Showing and measuring our advertising, including measuring whether our advertisements work, showing advertisements to people who have visited Our Site, and building audiences similar to our visitors. | Technical information and, where used by the advertising platform, contact information in hashed (unreadable) form. | Your consent, given through the cookie banner on Our Site. You may withdraw it at any time using the cookie-choices link. |
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and Cookie Law, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
Third parties whose content appears on Our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.
We do not carry out automated decision making or any type of automated profiling.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
Where we collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected (including for the purposes of satisfying any legal, accounting or reporting requirements). We may retain your personal data for longer in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.
When deciding what the correct time is to keep the data for, we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means, and the legal requirements.
For tax purposes, the law requires us to keep basic information about our customers (including identity, contact and payment information as well as information on the contracts we enter into with our customers) for six years after they stop being customers.
In some circumstances, we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Some of our service providers are based outside the UK, so your personal data may be transferred outside the UK for storage and processing. Where such a transfer takes place, we will ensure that it is protected by safeguards recognised by the Data Protection Legislation, namely: transfers to countries covered by UK adequacy regulations (including the UK's data-bridge arrangements); or contracts incorporating the standard protections approved for use in the UK (including the International Data Transfer Agreement or the UK Addendum to the EU standard contractual clauses), which require the same levels of personal data protection that would apply under the Data Protection Legislation.
The security of your personal data is essential to us and to protect your data, we take a number of important measures, including the following:
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
We may have to share your personal data with service providers who provide IT and system administration services — including Clerk (sign-in for our members' platform), Railway (hosting for our members' platform and its database), and our website hosting provider — and on occasion with our professional advisers such as lawyers, auditors and insurers.
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy & Cookie Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party's obligations under the law, as described above in Part 9.
If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.
In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. We aim to give you control over our use of your data for direct marketing purposes (including the ability to opt out of receiving marketing emails from us), which you may do by unsubscribing using the links provided.
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
You may restrict our use of Cookies. For more information, see Part 14 below.
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a "subject access request".
All subject access requests should be made in writing and sent to the email address shown in Part 15.
There is not normally any charge for a subject access request. If your request is 'manifestly unfounded or excessive' (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on Our Site for analytics and marketing purposes. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before any Cookies that require consent are placed on your computer or device, you will be shown a banner requesting your consent to set those Cookies. No analytics or marketing Cookie is set unless and until you give that consent, and you can change your answer at any time using the cookie-choices link on Our Site.
The services that may set Cookies on Our Site, always subject to your consent, are:
These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You do not have to allow us to use these Cookies. Whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please email us at jodie@jodiehayward.com. If you are making a subject access request, please title your email "Subject Access Request".
We keep our Privacy & Cookie Policy under regular review, and may change it from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy & Cookie Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy & Cookie Policy was last updated on 23 July 2026.